HOME / Business Opportunities / AFTERSALES SERVICE IN ASIA

AFTERSALES SERVICE IN ASIA

Business Opportunities | March 22, 2023

Responsible selling of technical products to overseas customers often involves far more than specification, manufacture, shipping and delivery. Installation, site testing, operator training, commissioning may be part of the contract too, and even if they are not, you probably need to be ready to handle operational queries, warranty issues, upgrades and repairs effectively, at a moment’s notice.

It’s no surprise, then, that top manufacturers spend so much of their resources on aftersales operations. And, with so many travel restrictions having come into place during the last year, it’s also no surprise that Covid19 has wreaked havoc on many businesses ability to deliver good aftersales service in Asia.

Take China, for instance. With visas restricted, many direct inbound routes suspended, and weeks of quarantine to endure, sending engineers from Europe to do on-site installation represents a massive cost – possibly even a prohibitive one.  Setting up a new business entity there, to deliver these services, is an option, but it takes lots of time and money too, especially when recruitment is considered – certainly not a quick fix.

East Asian economies are growing, and investing in production capacity (including imported capital equipment) at a time when other global markets have slowed down.  Delivering in East Asia as never been so important!

The solution – aftersales service delivered for you, in East Asia

Melchers Techexport is a member of the Melchers Group, facilitating the export to Asia of a wide array of technical products from quality suppliers in Europe and North America.

Our teams of qualified, in-house technicians, stationed in all our offices throughout Asia, receive regular training at suppliers’ factories, and assist customers with: 

  • installation, start-up, commissioning
  • trouble shooting, maintenance services, warranty, after-warranty
  • product and application training for our customers’ operators

 Together with our spare parts teams in Asia and Germany, we help our customers with: 

  • identification, speedy ordering and installation of spare parts
  • storage of spare parts for rapid access in emergencies

So, is international aftersales service another victim of Covid19?  Not with Melchers.


The Melchers Group has been engaged in international import and export activities since it was founded in Bremen, Germany, in 1806. Foreign trade concentrated on North and Central America during the first 60 years, but gradually shifted to East Asia with the establishment of Melchers & Co. Hong Kong in 1866.

We provide the experience, people, infrastructure and partnership that you require for success in Asia. The expertise of our 1,700-strong workforce is at your disposal, whether you’re an equipment supplier or equipment customer.

With our many years’ experience, commitment to service, and team of highly qualified employees in Europe, North America, and at local level in Asia, your aftersales needs are dealt with professionally and efficiently.

related Posts

Aboni GmbH is Melchers Chinas new business Partner

Shou Solution

SHOU Solution in China

Cross-border e-commerce in China and Southeast Asia

Steiff and Melchers enter into a new partnership

Medizintechnik ASEAN

Opportunities for medical technology in the ASEAN region

Presidential election in Indonesia: The economic impact on Europe

market entry opportunities

Mike Hoffmann about market entry opportunities in China and the importance of Joint Ventures

Agency Business Opportunities in South Korea for European Manufacturers

Person sitzt vor Laptop mit Handy und Kreditkarte in der Hand.

The promising future of the Southeast Asian e-commerce market: Conquer Southeast Asia with Lazada.com!

Philippines Attracting European Green Energy Investment Interest

AI Innovation Turnaround in Malaysia

Climate Reporting Looks Set to Become Mandatory for Companies in Singapore

A bountiful field – agriculture in Vietnam

Green investment – Indonesia in transition

Thailand drives forward with confidence

PAST AND PLANS OF JOHANN CLAUSSEN THE NEW PRESIDENT DIRECTOR OF MELCHERS INDONESIA

A solid foundation for growth in the Philippines

A bright outlook for FDI in Malaysia’s manufacturing sectors

Green hydrogen on the rise in East Asia

“Summer Foot” – A Story of successful online Marketing

Sustainable packaging – how is Asia covering it?

BrainTrust – a crypto-based Melchers subsidiary

By joining APK Singapore, Chancellor Scholz shows strong commitment to business in Asia Pacific region

Retail in Asia: is Omnichannel or Multichannel right for your brand?

Germany and East Asia – resilient partners in growing trade

Containerschiff

Rolling on new tracks in South East Asia

Indonesien

Indonesia at the head of the table – the time is right

Five key trends in supply-chain management

High and dry in Shanghai

Is Cambodia’s industrial sector on the brink of change?

Malaysia

All eyes on Malaysia, as economy receives a crucial double boost

The future’s bright: No turning back for South East Asia’s digital economy

Seeking Luxury in Vietnam

Reading the signs for 2022, in East Asia

5 Manufacturing Technology Trends

As the world opens up, can Taiwan avoid getting left behind?

Indonesien

MACHINERY IMPORTS STILL ESSENTIAL TO INDONESIA’S GROWTH AMBITIONS

NEW DATA FROM KOREA IS GOOD SIGN FOR GLOBAL ECONOMY

SINGAPORE’S GDP BOUNCES BACK, BUT OFFICIALS WARN OF UNCERTAINTIES

SRI LANKA TURNS ITS EYES TO THE EAST

SOUTHEAST ASIA – A GROWING DIGITAL MARKET

HOW 3D PRINTING IS REVOLUTIONISING THE SPARE PARTS INDUSTRY

COULD VIETNAM BE EAST ASIA’S TOP-PERFORMING ECONOMY FOR ANOTHER YEAR, IN 2021?

SUSTAINABLE PACKAGING IN THE COSMETICS INDUSTRY

THE NEW EU-CHINA COMPREHENSIVE AGREEMENT ON INVESTMENT

WHY WECHAT MINI PROGRAMS CAN BE KEY