Responsible selling of technical products to overseas customers often involves far more than specification, manufacture, shipping and delivery. Installation, site testing, operator training, commissioning may be part of the contract too, and even if they are not, you probably need to be ready to handle operational queries, warranty issues, upgrades and repairs effectively, at a moment\u2019s notice.<\/p>\n\n\n\n
It\u2019s no surprise, then, that top manufacturers spend so much of their resources on after-sales operations. And, with so many travel restrictions having come into place during the last year, it\u2019s also no surprise that Covid19 has wreaked havoc on many businesses ability to deliver good after-sales service in Asia.<\/p>\n\n\n\n
Take China, for instance. With visas restricted, many direct inbound routes suspended, and weeks of quarantine to endure, sending engineers from Europe to do on-site installation represents a massive cost \u2013 possibly even a prohibitive one.\u00a0 Setting up a new business entity there, to deliver these services, is an option, but it takes lots of time and money too, especially when recruitment is considered \u2013 certainly not a quick fix.<\/p>\n\n\n\n
East Asian economies are growing, and investing in production capacity (including imported capital equipment) at a time when other global markets have slowed down.\u00a0 Delivering in East Asia as never been so important!<\/p>\n\n\n\n
THE SOLUTION - AFTER-SALES SERVICE DELIVERED FOR YOU, IN EAST ASIA<\/strong><\/p>\n\n\n\n Melchers Techexport is a member of the Melchers Group, facilitating the export to Asia of a wide array of technical products from quality suppliers in Europe and North America.<\/p>\n\n\n\n Our teams of qualified, in-house technicians, stationed in all our offices throughout Asia, receive\u00a0regular training at suppliers' factories, and assist customers with:\u00a0<\/p>\n\n\n\n